Capture guide
You can do this. Your pet only touches the material for a second or two—we handle the rest.
Before you start: a 30-second read
- Your pet only needs to touch the material with their nose for a second or two.
- The kit has 3 portions, so a first miss is completely normal.
- If they are not in the mood, stop and try another day. Your order waits for you.
- After you upload photos, we usually reply within 2–3 working days to say whether to mail it back or try again.
- If all 3 portions miss, we send you another kit for free.
The whole process is one real contact your pet leaves behind. We keep that moment, exactly as it was, in silver.
What is in the kit
- Nose-print material (two-colour set) × 3: one to use, two spares
- Support board: holds the material steady against the nose
- Damp wipes: gently clean the nose
- Mold labels × 3: write your pet’s name and stick one on the back of a good mold
- Return pouch/box × 1: for mailing the mold back
Check the contents when it arrives. If anything is missing, tell us in your Order Portal. Store the material somewhere cool and dry.
Get ready
About 5 minutes- Watch the tutorial video once.
- Pick a relaxed moment—after a walk, after a meal, or after a nap.
- Ask someone to help: one person stays with your pet, one holds the material.
- Wash and dry your hands; skip the hand cream.
- Set up your phone to film.
- Get your pet settled before opening the material. It starts to set as soon as it is mixed.
Take the nose print
About 1 minute1
Clean the nose
- Wipe the nose gently with a damp wipe. Dry or slightly damp: pending test
2
Mix the material
- Take one set—one piece of each colour.
- Knead until the colour is completely even with no streaks, about pending test seconds.
- Roll into a ball, place it on the support board, and flatten it into a disc slightly larger than the nose.
Once mixed, you have about pending test seconds to use it.
3
Touch it to the nose
- Let your pet come close on their own while your helper strokes their body.
- Touch the material on the board gently to the nose for a second or two.
- Lift it straight away.
No pressing and no holding your pet still. Avoid sliding sideways so the lines do not double up. The material only touches the nose surface—keep it away from nostrils, mouth, and eyes. Finish with a treat and some praise.
Check the print
Usually good to go
- You can see the fine lines of the nose
- The outline is complete with no double edge
Worth another try
- The lines look blurred or smoothed out
- You see a double outline (it moved during contact)
- Only a small part printed
- The material cracked or stays sticky
Not sure? No need to rush another try. Upload a photo and we usually reply within 2–3 working days.
For a good mold: leave it flat somewhere it will not be pressed for pending test until fully set, without touching the print side. Then stick on a label.
Film and photograph
The video protects you and your pet: it shows this mold came from their real contact.
- Video: from the moment you start mixing until the material leaves the nose.
- Only your hands and your pet’s nose need to be in frame—no faces needed.
- One clip, up to 10 minutes. If you try more than once, film each try separately.
- Photos: front (light from the side shows the lines best), side (shows thickness), and the label.
Choose your video and photos in the Order Portal. Uploads resume if the connection drops; wait for “Done”. Please also note which portion you used.
Mail it back
- Make sure the mold is fully set and labelled.
- Put each mold in the return pouch separately so they do not press on each other.
- Enter the carrier and tracking number in your Order Portal.
When your mold arrives we check the print first and only start crafting once it passes—we will email you. We keep the physical mold safely long-term; tell us any time if you would like it destroyed.
If the print does not come out
| Situation | Next step |
|---|---|
| The first portion misses | Take a break, then try the second |
| All 3 portions miss | Tell us in the Order Portal and we send another kit free |
| Your pet is not in the mood today | Stop and try another day—your order waits for you |
| Still no nose print after the replacement | Switch to a paw-pad piece, or talk with us about the next step |
A paw-pad piece is made from a mold of your pet’s paw pad and is clearly labelled as such. We ask you to confirm in the Order Portal before switching.
Looking after your pet
- If the nose is injured, inflamed, bleeding, or very sensitive, wait until it heals.
- Stop straight away if they pull back, struggle, pant unusually, or seem unwell.
- Do not let them chew or swallow any material.
- If material touches the nostrils, mouth, or eyes, follow the safety sheet in the kit and contact a vet if needed.
Questions
- Will it bother my pet?
- The material is soft and only touches the nose surface for a second or two. Choose a relaxed moment—most pets barely notice.
- I am worried about getting it wrong.
- You have 3 portions, and we look at your photos before asking you to mail anything. You are not doing this alone.
- Does it work for cats?
- Yes. Cats have smaller noses, so make the disc a little smaller.
- Two pets on one order?
- Each pet gets their own set of material and mold record. Film and label them separately.
- The material set before it touched the nose?
- Set that one aside and use a fresh portion. Next time, settle your pet before mixing.
Last updated: 2026-10-30 (draft; timings pending material tests)