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Every ridge on your piece comes only from your pet’s nose pressing AB molding material. We never substitute photo tracing, AI, or digital carving—that is the core of the product.
Either way works: we post you a molding kit to use at home when your pet is relaxed, or you can book an appointment on WhatsApp and we take the mold for you.
The material is soft and only touches the nose surface for a second or two—no holding your pet still. Pick a relaxed moment; if they are not in the mood, stop and try another day. Your order waits for you. Postpone if the nose is injured or inflamed, and keep material away from nostrils, mouth, and eyes.
Yes. The kit has 3 portions, and a first miss is normal. If unsure, upload photos and we usually reply within 2–3 working days. If all 3 miss, we send another kit free. If the nose still will not print, you can switch to a clearly labelled paw-pad piece. If you book an appointment, we check the mold on the spot and retake it there if needed.
It is made from a physical mold of your pet’s paw pad and is always labelled as a paw-pad piece—never as a nose print. We offer it only when the nose print cannot be captured, and ask you to confirm in your Order Portal first.
The back is smooth. You can add engraving (quoted separately), such as their name or a date.
Structured data: https://bonorgardien.com/en/faq
Silver clay shrinks when fired, and thickness plus structure (hole vs loop) affect final dimensions. We preserve readable nose texture within approved tolerances—see handmade variation policy.
Shrinkage, subtle tool marks, or depth variation are normal for hand-formed silver clay. Cracks through the piece, sharp hazards, loose bails, or clear mismatch to approved design are handled under warranty/remake rules.
We keep the physical mold for traceability and possible remakes. If you would like it destroyed, just contact us.
925 silver styles follow the price list. Solid gold, platinum, diamond setting, engraving and extra-large sizes are quoted separately. We arrange payment only after confirming the style and final price.
No password account. After guest checkout, use email + order ID to receive a sign-in link for Portal uploads and status.
Production takes about 3 months, and may take longer in special cases or over holidays.
Pieces are made in 925 sterling silver, or in solid gold (9K / 14K / 18K) or platinum on quote. If you know you react to metals, please ask a clinician first.
For now you choose the style and kit together, so price and pet details are confirmed once. If we offer kits on their own later, we will announce it here.
No—postpone if injured, inflamed or sore. Your order waits. Material only touches the nose surface, away from nostrils, mouth and eyes.
Not public. Used for review and production only; files deleted about 90 days after completion. See Privacy.
Hong Kong first; other countries deferred—see Countries. When opened, checkout will show eligible addresses and deposit rules.
925 silver naturally tarnishes, so store it sealed when not worn. Avoid harsh chemicals and prolonged moisture, and wipe with a soft cloth.
You may ship to another recipient; the contact email must still receive kit and review notices. Fully anonymous orders cannot be supported for aftercare.
Some images are AI illustrations and are labelled as such. Your piece is made from your pet’s physical mold, so its lines and shape will differ slightly.