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This policy explains how we collect, use, and protect your personal data and molding media. Using the site, placing an order, or uploading media means you understand and accept the version shown at that time.
Updated 2026-11-03
Account and order data: name, email, phone, Hong Kong shipping address, pet name, and other fields you submit at checkout or in the portal. Payments are processed by third-party providers; we do not store full card numbers but may receive transaction references and payment status.
Molding and support media: photos, video, and messages you upload, plus related records we keep for review, quality, or training. Technical data: IP address, browser, device information, and usage data from cookies and similar tech (see Cookies below).
Contract performance: process orders, ship kits, review molds, produce and ship finished pieces, handle refunds or remakes, and contact you about progress. Safety and compliance: prevent fraud, abusive uploads, unauthorized access, and meet applicable law.
Service improvement: analytics (de-identified or aggregated where possible) and site/process optimization. Marketing: only if you opt in at checkout or settings; you may unsubscribe anytime.
Without separate consent we do not use your molding media for public marketing, social posts, or third-party advertising.
Order and billing records: kept as long as needed for contract performance, accounting, tax, and disputes—generally at least the statutory or accounting period after completion.
Molding photos and video: used mainly for review and quality records. Within 90 days after the order is marked complete we delete or irreversibly anonymize such media in routine systems, unless a complaint, legal process is ongoing, or you agreed to longer retention. Physical molds are handled per the Terms and portal options (e.g., destroy confirmation).
We use processors for hosting, email, payments, cloud storage, and analytics. They handle data only on our instructions and must use reasonable security. Some servers or support may be outside Hong Kong; processing follows our contracts and industry practice; contact us for the main categories and locations.
Except as above, as required by law, or to protect rights and safety, we do not sell your personal data. We respond to lawful requests from authorities within legal limits.
Under applicable law you may have rights to access, correct, delete, or restrict processing, object to certain processing, and request portability where relevant. Rights under Hong Kong’s Personal Data (Privacy) Ordinance will be fully listed in the final policy.
Submit privacy requests via contact channels; we may verify identity. If you believe we mishandled data, you may complain to the Hong Kong Privacy Commissioner for Personal Data or another regulator where applicable.
For privacy questions or requests to access/delete media, use the site Contact page or order portal and include your order ID if any. We respond within a reasonable time. This site and your personal data are handled by Glorysea Biotech Ltd (brand: BONOR GARDIEN); a data protection contact email and address will be published soon.