Terms of service

“We,” “us,” or “the platform” means Glorysea Biotech Ltd, the operator of this site and the custom silver order flow (brand: BONOR GARDIEN). “You” or “customer” means the individual placing an order or using the order portal. “Order” means your purchase of a made-to-order piece via this site. “Mold kit” means the AB molding materials and instructions we ship to you. “Physical nose mold” means the tangible mold you make and return for our review and imprinting. “Paw-pad piece” means an alternative design made from a physical paw mold when nose texture cannot be captured, clearly labeled on the finished piece. “Order portal” means the pages where you track progress, upload media, and confirm choices via email link or sign-in.

“Mold approved” means we mark the mold as suitable for production in the order portal. “Production” means forming, firing, finishing, and QC after approval. “Paid in full” means, for Hong Kong orders, paying the entire amount shown at checkout in HKD unless checkout states otherwise in writing.

You must be at least 18, or use the service with a guardian’s consent and payment. Name, email, phone, and shipping details must be accurate and reachable—we send kit, review, and tracking notices to the email you provide (and/or the order portal).

You may checkout as a guest or sign in to the order portal via email link. Keep order links and access credentials secure; you are responsible for actions taken through your access. We may suspend or refuse service for fraud risk, abusive uploads, or breach of these terms.

Every piece is made to order. Texture comes only from direct contact with your returned physical nose mold (or, if you confirm, a physical paw mold for a paw-pad piece). We do not and cannot trace photos, videos, or digital files to create nose texture.

The kit includes multiple portions; a first attempt that is not ideal is normal. Follow the capture guide and use “early feedback” in the portal with clear photos or video before mailing the physical mold. Retries, free reships, and switching to a paw-pad piece are set out in the Refund & remake policy.

Handmade silver varies within normal tolerances (depth of texture, edges, bubbles, or firing marks). Site and AI illustrations are indicative only and do not guarantee how your pet’s mold will read.

At this stage we accept orders shipped to addresses within Hong Kong (remote or special areas subject to checkout and support confirmation). Prices are the HKD amounts shown at checkout. Unless the page states otherwise, Hong Kong orders require full payment at placement before we ship the mold kit.

Completing checkout is your offer to buy; we accept the order when payment is confirmed and update the portal. Failed payment, chargebacks, or disputes may pause production and shipment until resolved. Promotions, shipping fees, and taxes (if any) are as shown at checkout.

We do not start production until all of the following are met: (1) the order is paid in full; (2) we have received and approved your physical nose mold (or your confirmed paw mold for a paw-pad piece); and (3) size, style choices, and required confirmations in the portal are complete.

After production starts, orders usually cannot be cancelled outright (see cancellation and remake rules in the Refund & remake policy). Delays from incorrect details, refusal of delivery, or long unresponsiveness may be your risk, including possible reship fees.

Site copy, layout, trademarks, product descriptions, guides, and undisclosed production methods belong to us or licensors. You may not copy, scrape, or commercially exploit them without written consent.

You grant us a license to use uploaded photos, video, and text to fulfill the order, conduct review, support, and internal training. Marketing, social posts, or case studies require your separate explicit consent (see Privacy policy). You warrant uploads do not infringe others’ rights and you may submit molding for that pet.

To the fullest extent permitted by law we are not liable for indirect, incidental, punitive, or consequential loss; for any single order our total liability is capped at what you paid for that order (excluding amounts already refunded). Nothing here excludes liability for our wilful misconduct, gross negligence, or non-excludable consumer rights.

You understand custom work depends on physical molding and handcraft; we do not guarantee a match to any mock-up. If you did not follow instructions, used expired material, or a mold was damaged in transit you send, remedy may be limited or remakes may be charged per policy.

These terms are governed by the laws of the Hong Kong SAR. Parties will first seek good-faith resolution; failing that, the courts of Hong Kong have exclusive jurisdiction.

If any clause is held invalid, the rest remain in effect. We may update these terms; material changes will be posted with a new date. Orders already placed and in progress generally stay on the version you saw at checkout unless law requires otherwise.

For terms, order status, or molding questions, use in-portal messaging or uploads first. General enquiries: the site Contact form or WhatsApp. We respond within a reasonable time (mold review target is typically 2–3 business days—see FAQ).